Senior Service Desk Analyst
Join our team as a Senior Service Desk Analyst and play a key role in supporting the Service Desk Team Leader and Specialist to ensure the effectiveness of our existing Service Desk Team to meet service targets and provide exceptional customer service. If you have a passion for guiding teammates in technical and customer service aspects, this role is for you!
Salary from: From Level 4.1 $89,329.20 per year + Superannuation
Location: 150 Wembley Road, Logan Central, QLD, 4114
Position Responsibilities include:
• Provide enterprise-level customer service exceeding expectations
• Act as a customer champion, delivering high-quality support
• Assist in coordinating hands-on support and providing training to Service Desk Analysts and
customers
• Drive a positive customer experience, resolving issues promptly
• Provide leadership in the logging of, communication, and resolution of major and high severity
incidents.
• Support the Service Desk Team Leader and Specialist by preparing data reports and customer
updates for stakeholders through formal channels.
Key indicators for success:
• Relevant Tertiary or Diploma qualifications in Information Technology Industry certifications (e.g.,
ITIL V4) highly regarded
• Excellent telephone manner written and verbal communication skills, used to dealing with senior
internal stakeholders and external vendors.
• Excellent technical support and troubleshooting skills, with experience using remote desktop, call
centre, and ITSM toolsets.
• Experience in successful implementation of minor changes to forms and workflows to improve
processes within ITSM tools.
• Detailed knowledge of Microsoft Office and Office 365, Microsoft Windows 7 &10, Azure AD,
Intune and Microsoft Active Directory, Apple IOS and Android.
• Intermediate Level Skills in Microsoft excel are required and exposure to other data analysis tools is
desirable.
• Comprehensive understanding in the provisioning and support of desktops, laptops, mobiles,
printers, and other peripherals.
• Comprehensive understanding of TCP/IP based networking protocols; network hardware and
concepts.
• Ability to successfully pass all background related checks including National Police History Check
• Possession of C Class Drivers Licence
• Flexibility and willingness to perform duties specific to their role outside of core business hours
if/when required in an On-Call and roster basis
Applicants must complete the pre-screening questionnaire to be considered for this role: Pre-Screening
QuestionnaireWhy choose Logan City Council?
We have a friendly, customer centric culture, supporting diverse and collaborative working relationships
across the organisation, with a connection to purpose and community.
In addition to being centrally located, Logan City Council has great benefits to help support your
professional and personal growth including:
• Salary from: From Level 4.1 $89,329.20 per year + superannuation.
• Accrue Additional Leave - Use your annual leave for when you want a break and accrue additional
Christmas Leave throughout the year.
• Work-Life Balance - Full-time hours worked over a 9-day (72.5hr) fortnight, equating to an extra 22
days off each year!
• Flexible Work - We support work-life balance with flexible working arrangements.
• Health & Wellness - Access to Fitness Passport Program for a healthier lifestyle. Look after your
health with our Corporate BUPA discount.
• Salary Packaging – Why not look into the right vehicle lease for your needs?
• Professional Growth – Take advantage of ongoing learning and development opportunities.
• Supportive Environment – Benefit from our Employee Assistance Program for your wellbeing.
• Engage – Enjoy the benefits of our active social club and engage with colleagues.
Who we are and the community we serve
The City of Logan is young, diverse and growing fast – and we’re growing with it. Home to more than
400,000 residents from over 230 cultures, it’s a place where community spirit thrives and every voice
matters.
As one of the largest and most diverse councils in Queensland, we’re home to big-picture thinkers,
community-focused leaders and dedicated professionals who care deeply about the community we serve.
From delivering essential services and building new infrastructure to supporting local businesses and
creating inclusive spaces, we’re here to make life better for everyone who calls Logan home.
As a Council employee, you’ll be part of that mission – helping shape the future of a city where people,
places and opportunities can thrive.
Interested?
Please press the “Apply” button and follow the prompts by closing date of 5pm, 8 September 2026
For more information, email Manager IT End User Services – Kirra Robinson via
Important Note:
• All documents are to be uploaded in PDF format & submitted online.
• Unsolicited applications will not be accepted.
• Applications will be retained for up to 12months for future consideration.
• If you require assistance or an adjustment throughout the recruitment process, please contact
Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the
closing date, without prior notice.Please click the link for more information about Logan City Council’s Application process – Logan City
Council
