Digital Experience Officer

• Exciting Permanent full-time position with an innovative, well respected Local Council
• Hourly rate of $39.26 - $46.91 + 12% superannuation
• Be part of our customer focused library team, who provide exceptional service to our diverse community
• Central, modern office close to Burwood CBD close to public transport
• Work a diverse range of hours including weekdays, evenings and weekends

About us:

Recently named Australia’s Coolest Neighbourhood by Time Out, Burwood is a place on the move.

A diverse, creative and globally connected community, Burwood is known for its vibrant streets, distinctive public spaces, bold public art, and one of Sydney’s most exciting food scenes. From cultural festivals and laneway activations to major streetscape transformations, the city is constantly evolving.

Behind it all is a Council that believes its people are the driving force of that momentum. Our team is central to delivering the ambitious vision set out in the Burwood Community Strategic Plan 2036, shaping how the city grows, how it is experienced, and how it is seen by the world.

Our Library and Community Hub is an energetic and inspiring community initiative and service which adds value to Burwood Community by supporting literacy, digital connection, creativity and life-long education.

The Library team is a passionate group who embody our library values of professionalism, collaboration, inclusion and community driven service. The Library is a welcoming place which enriches our diverse community with opportunities to inspire, learn, connect and belong.

Your Position:

As the Digital Experience Officer, you will serve as our advocate for digital literacy, empowering the Burwood community to become informed and confident digital citizens. Your enthusiasm for enhancing people's digital skills will drive the creation of diverse experiences tailored to meet community needs.

Your responsibilities will include, but not be limited to:

• The development and delivery of digital experiences and digital literacy programs and activities.
• Promotion and communication of resources and services to an online audience via social media, eNewsletter, digital screens and library website.
• Collaborating with the Library and Community Hub team to ensure delivery of high-quality customer experiences through outstanding customer service, information and advice regarding the Burwood Library and Community Hub services, programs, activities and events.

To be successful in this role, you will have:

• Certificate IV in Library & Information Services, Customer Service or a related discipline with contemporary experience in a similar role; or significant relevant working experience in a similar role.
• Demonstrated understanding and commitment to providing excellence in customer service.
• Superior communication and interpersonal skills including verbal, written, training and presentation skills.
• Demonstrated proficiency and confidence in existing digital technologies, including social media.
• Ability to support team members and customers in the use of new-to-them technologies.
• Awareness of digital library resources.

For more information on this role please view the position description.

Key Requirements:

• A current Working with Children Check clearance
• Willingness to complete a pre-employment health assessment.
• Willingness to obtain a national police check

Culture & Benefits:

• Health & Well-being initiatives (flu vaccinations, skin checks).
• Access to Fitness Passport membership.
• Access to Employee Assistance Program (EAP).

Enquiries:

For further information about this role, please refer to the Position Description or contact Helen Kassidis, Team Leader Learning Experience on 02 9078 6118.

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Lauren Allcott, People & Culture Advisor on 02 9911 9938.

How to apply:

Click “Apply now” and follow the prompts. Applications should include your resume, cover letter and responses to the online questions.

Closing date:

Applications close on Monday, 31 August 2026 at 11.59pm.

At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives. We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.

In serving our community, we are also proud to be a child safe organisation.