Solutions Analyst

Division/Section: Business Services / Digital Information & Technology

Position Type: Fixed-Term Full-Time, August 2026 – July 2027 (9 day fortnight, 36.25 hours/week)

Salary Range: LGO5-7 ($95,030 - $119,946 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Monday 10 August 2026.

About the Role:

As a Solutions Analyst, you will play a key role in shaping and delivering innovative digital solutions that improve services for the Townsville community. Working within Council’s Digital and Information Services team, you will bridge the gap between business needs and technology, partnering with stakeholders to understand requirements, identify opportunities for improvement, and deliver solutions that maximise value and enhance customer experiences.

This is a hands-on role where you will design, configure and implement applications, integrations, workflows and process automation solutions using modern technologies and tools. You'll work collaboratively across multidisciplinary teams to develop technical specifications, support system enhancements, and deliver projects that improve efficiency, streamline business processes and enable better outcomes across Council.

As part of a progressive, banded career structure, this position offers opportunities to grow your technical expertise, stakeholder engagement skills and leadership capability. Depending on your experience and classification level, you may contribute to business analysis, systems integration, application development, mentoring team members, driving continuous improvement initiatives, and providing expert advice on best-practice solution design and delivery.

About you:

• Tertiary qualifications in Information Technology or a related discipline, and/or significant industry experience.
• ITIL Service Management qualifications and/or demonstrated experience.
• Experience working in large and complex IT environments delivering business and technology solutions.
• Strong technical capability across application development, integration, workflow automation, scripting and low-code platforms.
• Experience in business analysis, requirements gathering, process mapping and solution design.
• Data analysis and database skills, including data mapping, modelling, ETL technologies and SQL.
• Strong communication and relationship-building skills with stakeholders at all levels.
• Ability to identify, troubleshoot and resolve technical issues.
• Collaborative approach with experience working in multidisciplinary teams, ideally within agile environments.

Classification levels:

LGO 5

• 3–5 years' relevant industry experience.
• Sound technical, business analysis and data management skills.
• Experience supporting the implementation of digital solutions and system enhancements.

LGO 6

• Minimum 5+ years' relevant industry experience, including 3+ years in a similar role.
• Strong experience leading or supporting the delivery of technology solutions.
• Well-developed stakeholder engagement, facilitation and business improvement skills.

LGO 7

• 7+ years' relevant industry experience, including at least 5 years in a similar role.
• Extensive experience leading complex solution delivery initiatives in large IT environments.
• Advanced technical, business analysis and stakeholder management capability, with the ability to mentor others and provide expert advice.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Bronte

Contact Email: [email protected]

(for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.