Customer Service Officer - MAC

Are you passionate about the arts and enjoy working with people? Mildura Arts Centre is seeking a friendly and professional Customer Service Officer to be the welcoming face of our vibrant venue. In this diverse role, you'll assist visitors, respond to enquiries, support events and performances and help create a positive experience for everyone who visits the Centre.

About the Opportunity
This role is a great opportunity to be the welcoming face of the Mildura Arts Centre, helping visitors enjoy a positive and memorable experience. You'll provide friendly, professional service, assist with enquiries, support theatre, café and administrative activities and contribute to the smooth delivery of events and daily operations. We're looking for someone who is approachable, adaptable and passionate about delivering excellent customer service in a vibrant arts environment.

What you will bring
Ideally the successful applicant will have the following:

• Demonstrated experience in Customer Service, Events and/or Hospitality Industry with a strong interest in events / arts.
• High standard of verbal and written communication skills.
• Ability to liaise confidently with members of the public and members of staff.
• Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
• Demonstrated appreciation of the need for confidentiality and discretion.
• Experience in cash handling, bank reconciliation, stock reconciliation, and in the use of computerised receipting systems.
• The ability to work across a seven day roster including evenings and weekends
• Hold a current satisfactory Police Check and Working With Children’s Check or be willing to obtain one.
• Hold a Responsible Service of Alcohol (VIC) certificate or be willing to obtain one.

Salary and Conditions
The position is classified within Band 4 of Council’s Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.

Benefits
As an employee you will have access to benefits such as:

• Learning and Professional Development Opportunities
• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
• Bi-Annual Employee Recognition Celebration for Milestones and Achievements
• Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
• Active Social Clubs

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

Applying for this position

All applications must include:

• A completed Job Application Form
• A resume
• A covering letter

Applicants that do not address the key selection criteria in their application may not be considered

Submit your application

By email to: [email protected]
All emailed applications will be acknowledged.

In person to: Mildura Rural City Council, 108 Madden Avenue, Mildura

By mail to:

Chief Executive Officer
Mildura Rural City Council
PO Box 105
MILDURA VIC 3502

More information
Call Human Resources on (03) 5018 8197
Email [email protected]