Coordinator Customer Service & Records

Shape your future, your way – with Moree Plains Shire Council.

Looking for more than just a job? At Moree Plains Shire Council, you’ll step into a role where your work matters – to your team, your community, and your career. We’re a forward-thinking Council with a bold vision for growth, innovation and liveability. Join us and enjoy a dynamic work environment, genuine work-life balance, and the chance to make a real impact where it counts.

Whether you’re driven by career development, community connection or a tree-change lifestyle with real opportunity – this is where it all comes together.

• Permanent Full-Time Career Opportunity – 35 hours per week
• Attractive salary ranging from $1,770.30 - $2,138.90 per week.
• 12% Superannuation Contribution.
• Location - Moree

WHY CHOOSE COUNCIL?

• Job Security & Stability – Local government roles offer long-term employment prospects backed by a stable funding base and clear governance structures.
• Award-Based Pay & Benefits – Competitive salaries under the NSW Local Government (State) Award and generous leave entitlements (including annual, personal, parental, and long service leave).
• Great Work-Life Balance – Rostered Day Off Every 3 Weeks - An extra 17 days off a year.
• Professional Development & Career Pathways – Funded training, study assistance, and clear progression opportunities across diverse roles and departments within Council.
• Community Impact – The chance to directly contribute to the liveability, growth, and sustainability of the Moree Plains region, with work that makes a tangible difference to residents.
• Inclusive & Supportive Workplace Culture – A collaborative environment that values diversity, equity, and employee wellbeing.
• Regional Lifestyle Benefits – Enjoy the affordability, community spirit, and relaxed pace of regional NSW living, with less congestion and more connection.
• Access to discounted gym memberships and special rates across an extensive network of fitness facilities (gyms, pools, etc.) which supports the health and wellbeing of our staff and their families

Job Description

The Opportunity

Lead Council's Customer Service and Corporate Records functions, driving service excellence, continuous improvement and customer-focused outcomes across the organisation. This role offers the opportunity to lead a dedicated team, enhance customer experiences, strengthen information governance, and partner with leaders to deliver efficient, customer-focused services that support organisational success.

Your key responsibilities will include:

• Lead and support Council's Customer Service and Corporate Records teams, providing coaching, guidance and leadership to deliver responsive, high-quality and compliant services.
• Develop and continuously improve customer service standards, systems, policies and processes that enhance the customer experience and organisational performance.
• Manage complex customer enquiries, requests and complaints, acting as the primary escalation point for sensitive matters while ensuring positive customer outcomes.
• Oversee Council's Corporate Records Management System, ensuring effective information management and compliance with legislative and governance requirements.
• Partner with leaders across Council to improve customer service delivery, streamline business processes and implement service improvement initiatives.
• Develop and maintain policies, procedures and guidance relating to customer service, customer request management, records management and information governance.
• Build organisational capability by providing training, coaching and advice on customer service, records management and corporate business systems.
• Analyse service performance, identify opportunities for improvement and contribute to organisational change and strategic initiatives while ensuring compliance with relevant legislation, policies and governance requirements.

For more information, please download the position description --> [CLICK HERE].
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About You

You are a proactive and customer-focused leader who thrives on building high-performing teams and delivering exceptional service outcomes. You enjoy identifying opportunities to improve systems and processes, working collaboratively with stakeholders and driving positive change that enhances both the customer experience and organisational performance.

With strong judgement, a solutions-focused mindset and a commitment to continuous improvement, you confidently lead people, navigate complex situations and foster a culture of service excellence.

To succeed in this role, you'll bring:

• Tertiary qualifications in Business, Public Administration, Records and Information Management, Customer Service, Leadership or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated experience leading customer service, records management or administrative functions, with the ability to develop teams, improve service delivery and implement customer-focused systems and processes.
• Exceptional interpersonal, written and verbal communication skills, with the ability to build strong relationships, manage complex customer enquiries and complaints, and influence positive outcomes.
• Strong analytical, organisational and problem-solving skills, with the ability to manage competing priorities, drive continuous improvement and ensure compliance with legislative, governance and information management requirements.
• Demonstrated proficiency in corporate business systems and Microsoft 365, with the ability to quickly learn new technologies, prepare high-quality reports and support ongoing business improvement initiatives.

Apply now to lead a dedicated team and help shape exceptional customer service, strong information governance and continuous improvement across Moree Plains Shire Council!