Service Coordination Officer

Core Intro

The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

Make a difference in our community!

This is an exciting role with a focus on providing operational support across the Ageing Well Department. This position is responsible for the provision of high-quality customer service to Ageing Well consumers, program participants and residents within the City of Whittlesea. There is also a large focus on delivering administrative activities that relate to contract management, service planning, performance reporting and more.

The part you will play

As part of the Service Coordination team you will work closely with the internal stakeholders/Community. Working on:

• Clients residents of City of WHittlesea
• Carers and family members
• Relevant local agencies and service providers
• Ageing Well Department Staff
• Community Wellbeing Directorate
• Other Council Departments and Staff

Let’s talk about you

You will thrive in this role if you:

• Have strong Community and Customer focus
• Great commutator and collaborator
• Great knowledge and experience of Home Support programs
• Thrive in a fast-paced, dynamic environment

Why you will love working with us

In addition to the role, we also offer a variety of benefits. Here are just a few:

• Band 4 - Salary $74,130.68 + Super + Flexible Working
• This is a full time role and provides a monthly or fortnightly RDO for full-time staff – your choice!
• Comprehensive Wellbeing program, including free exercise classes and discounted gym access

There are many more benefits available to you, check them out by visiting our website using this link.

Your next steps

This advert is only meant to provide you with an overview, for more details on what makes this a great opportunity, please download the full PD or if you would like to ask questions, please contact Diana Sterjovska, Unit Manager Home Care on 92172170 option 4

When you are ready to apply just click the button below and attached your resume along with a brief covering letter that explains why you feel the role is right for you and tell us what skills you can bring to the team. We welcome applications from international candidates if you have a valid Visa to work in Australia.

The closing date is Sunday 2 August 2026 We will review applications as they are received and may organise interviews before the closing date, so dont delay your application if you are interested in being considered. For more information on next steps once you have submitted your application, visit the City of Whittlesea Recruitment page.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team. If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.