Capability Support Officer

Division/Section: Business Services / People & Culture

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO3 ($78,412 - $84,646 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Tuesday 28 July 2026.

About the Role:

As the Capability Support Officer, you will play a key role in helping Council build a skilled, capable and future-ready workforce. Working in a fast-paced and collaborative environment, you will support the delivery of learning and development initiatives that strengthen employee capability across the organisation.

Partnering with employees, leaders, external training providers and the broader People and Culture team, you will coordinate a range of training and development activities across Council. This includes managing training schedules, participant communications, venues and resources, procurement processes, learning records and reporting, while promoting learning opportunities and delivering a high standard of customer service.

This role is ideal for someone who thrives on delivering exceptional customer service, enjoys coordinating multiple priorities, and takes pride in producing accurate, high-quality work that supports workforce capability and development across Council.

About you:

• Certificate III in Business or a related discipline, or equivalent experience.
• Experience providing administrative support, including preparing correspondence and business documentation.
• Sound knowledge of administrative processes, procedures and record management practices.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office and the ability to quickly learn corporate systems, including learning management, financial and records management systems.
• Well-developed communication and relationship-building skills, with a strong customer service focus.
• Ability to work effectively both independently and as part of a collaborative team.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms and PPE provided (if applicable)
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Jen

Contact Email: [email protected] (for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.