Manager - Digital Customer & Data
Waverley is rewriting the playbook on how local government interacts with the community. We are moving away from traditional processes to build a modern, seamless digital ecosystem, and the Manager – Digital Customer & Data is the driving force behind this transformation.
The award-winning team has a track record of delivering tangible digital initiatives. In the last 12 months, the team have delivered significant projects such as a single view of the customer platform, digital parking permits a new waste booking system and are progressing through a website re-development.
Why join us?
- Permanent full time, hybrid working (3 office days per week)
- Salary: $154,730.15 - $177,939.66 plus 12% Super
- Work your hours in 9 days and have the 10th day off each fortnight
- Enjoy discounted gym memberships across Australia
- Based in Bondi Junction within 5-minute walk of the train station
- A supportive and inclusive work culture
- Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy
- Employee Assistance Program
About the role
You will own a broad, high-impact roadmap, leading and inspiring a cross-functional team of 5 focused on data-driven initiatives and digital transformation.
Over the next 12 months, the primary outcomes will include (just to name a few):
- Overseeing the implementation of Council’s new website footprint. This isn’t a "lift and shift" content project, it’s a complete, user-centric re-imagining of our digital front door.
- Lead the implementation of a Customer Relationship Management solution for all of Council – transforming how we interact with our customers
- Manage the delivery of an in-house digital product suite leveraging modern Microsoft cloud infrastructure and platforms to build impactful, scalable solutions.
This role never has the same day twice. The work is fast-paced, and the team working with you are passionate about delivering meaningful change within Council and to our customers.
About you
You are a strategic thinker who loves to own the product lifecycle from discovery through to continuous delivery and optimisation. Communication is your strength, you bring people along for the transformation journey, understanding that technology is only one piece of the puzzle.
You can balance customer needs, technical feasibility, and business goals to define a strategy and vision, execute and ensure our stakeholders are aligned and engaged.
We are looking for someone who has:
- Demonstrated experience as a Product Manager, Product Owner, or Digital Delivery Lead.
- A background that blends commercial acumen, user-centered design (UCD), and data-driven decision-making.
- Experience leading cross-functional squads (developers, BAs, designers, and content owners).
- Relevant tertiary qualifications are desirable, but we are more interested in your track record of shipping successful products or projects.
While experience in local government is a plus, it is not mandatory for the role. We actively welcome leaders from tech, startup, enterprise, or consulting backgrounds who want to apply their skills to make a real-world, tangible impact on the community.
Why Waverley Council?
Waverley is doing things differently. We want to drive innovation and forward thinking through our organisation and community. This role is an opportunity to be part of a unique experience in government where you can apply commercial and innovative thinking within a community-based context.
This is an opportunity to shape initiatives and see the impact of your work.
Please note that pre-employment checks are part of the recruitment process. Depending on the volume and suitability of applications received, the vacancy may close prior to the advertised closing date. Shortlisting and interviewing may commence prior to the closing date. Early applications are therefore encouraged.
How to apply?
To be considered for this role, you will need to complete the following:
- A cover letter outlining your motivation for the role
- A current resume detailing your relevant experience
- Complete the online questionnaire demonstrating how you meet each of the essential criteria
- All applications must be submitted through the Council’s website. waverley.nsw.gov.au/council/jobs
Please refer to the position description for detailed information about the position, including required skills and experience. For more information contact James Gulloni, Executive Manager, Customer Experience and Communications, [email protected]
About Waverley Council
At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.
We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at [email protected].
Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.
We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.
How to apply: Visit waverley.nsw.gov.au/council/jobs
