Customer Service Officer

Employment type: Part Time, Permanent

Hours Available: 35 hours per week OR 25.5 hours per week

Remuneration: Band 4 salary of $78,402.48 per annum (pro rata) plus superannuation

Location: Werribee

About the role

Join Wyndham City's Community First team and play an important role in helping our community access more than

100 Council services. As one of our Contact Centre Officers, you will be the first point of contact for many

residents, providing accurate information, resolving enquiries and delivering a positive customer experience.

While phone-based enquiries will make up the majority of your day, once fully trained you will also have the

opportunity to assist customers through face-to-face interactions at our service centres.

You will be part of a supportive team of more than 30 Contact Centre Officers, with comprehensive training and

ongoing support provided in the office. Following successful completion of training, there may be the opportunity to

work in a hybrid arrangement, subject to operational requirements.

We are recruiting for two permanent part-time positions:

• 35 hours per week

• 25.5 hours per week

Please indicate your preferred position in your cover letter when applying.

What your day will look like

• Handle or redirect enquiries efficiently, courteously, and professionally

• Provide excellent customer support to both the community and staff across all channels, with phone

interactions as the initial focus

• Meet service levels and standards, ensuring customer satisfaction while adhering to Council policies and

industry best practices

• Use Council reporting systems to accurately record enquiries and ensure successful outcomes for

customers

What you will bring

• Experience in a fast-paced customer service role

• Enthusiasm for the energy of a call centre and a genuine desire to help people

• A personality that thrives on building relationships with the community

• Proficiency with computers and various database programs

• A customer-focused mindset in everything you do

If you progress past the interview stage, you may be required to complete pre-employment screening, which may

include police checks, a medical, qualification verification, and an Australian work rights check.

Wyndham City 1Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts,

building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of

purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make

Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do

their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that

celebrates a diverse workforce.

How to apply

link.

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided

Applications close at 11:59PM on Sunday 12 July 2026.

If you have further role-specific questions, please contact Jonothan Woodforde, Team Leader Customer

Service on 1300 023 411.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If

you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via

[email protected] or 03 9394 6860.

Current Wyndham employees who accept a permanent or temporary role of 12 months or more must relinquish

any existing casual position with Council, regardless of whether the new role is full-time or part-time. Additionally,

employees cannot be absent from their substantive position for more than 24 months. If this occurs, they may be

required to relinquish or return to their substantive role.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and

empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday

thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a

culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their

families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value

diverse life experiences and the perspectives of our people, while providing high-quality services to all members of

our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a

rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and

Wyndham City 2Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander

background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.