Executive Director Corporate & Community Experience
- Executive Leadership Opportunity
- Lead Corporate Services, Customer Experience and Community Outcomes
- Drive Organisational Performance, Innovation and Transformation
Shellharbour City is one of Australia's fastest growing regional cities, offering an enviable coastal lifestyle, a thriving economy and a strong commitment to delivering outstanding services for its community. As a progressive organisation, Shellharbour City Council is focused on innovation, sustainability and creating exceptional experiences for residents, businesses and visitors.
Reporting directly to the Chief Executive Officer and as a key member of the Executive Leadership Team, the Executive Director Corporate & Community Experience will provide strategic leadership across a diverse portfolio including People and Culture, Customer Experience, Information Technology, Community Services, Libraries and Museum, Communications, Community Engagement, Events and Placemaking.
This pivotal executive role will lead the delivery of modern business services and digital transformation initiatives that strengthen organisational capability, enhance customer and community experiences, and support the delivery of Council's long term strategic objectives. Working collaboratively across the organisation and with elected Councillors, government agencies and community stakeholders, you will champion innovation, organisational culture, workforce capability and service excellence while ensuring sound governance, financial sustainability and continuous improvement.
The successful candidate will be an accomplished executive leader with extensive experience leading large, multidisciplinary teams within a complex organisation. You will demonstrate a proven ability to drive transformational change, deliver strategic projects and organisational reform, and balance commercial, political and community priorities. Exceptional stakeholder engagement, communication and leadership skills, together with experience operating at executive level, are essential. Relevant tertiary qualifications are required, with postgraduate qualifications and local government or public sector experience highly regarded.
This is a rare opportunity to join a progressive Executive Leadership Team and play a defining role in shaping the future of one of New South Wales' most dynamic and rapidly growing councils.
To download a comprehensive information pack or to apply, visit mcarthur.com.au and search under Ref. #J9587.
For a confidential discussion, contact the McArthur team on (02) 9277 7000.
Applications close Monday 3rd August 2026.
