Health and Regulatory Services Support Officer
Are you an organised and customer-focused administrator who enjoys working with systems, processes, and people?
Join Mackay Regional Council as a Health and Regulatory Services Support Officer and play a key role in supporting vital community services through accurate data management, administrative excellence, and quality customer service.
About the role
In this role, you will provide essential administrative and customer service support to the Health & Regulatory Services team. You’ll contribute to maintaining system integrity, supporting compliance processes, and ensuring a high standard of service delivery to both internal and external stakeholders.
Key responsibilities include:
- Maintaining Council databases and ensuring data accuracy and integrity
- Managing billing, licensing processes, animal registrations, and certificates
- Supporting compliance programs, debt management, and infringement processes
- Providing timely, professional administrative support and customer service
- Applying policies and legislation to billing and regulatory processes
- Assisting with continuous improvement initiatives and process updates
- Working collaboratively within a multi-skilled team environment
What you’ll bring
Essential
- Previous experience in an administrative support role
- Strong computer skills, including experience with databases and Microsoft Office
- Ability to exercise sound judgement, confidentiality, and initiative
- Excellent communication and interpersonal skills
- Strong time management and organisational ability
- Ability to handle complex or sensitive situations and resolve problems effectively
- A proactive approach with a commitment to continuous improvement
Desirable
- Certificate III in Business or a related qualification (or equivalent experience)
- Experience within a Health & Regulatory Services or local government environment
Why join us?
- Base annual salary of $82,413
- Up to 18% superannuation (conditions apply)
- Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.
- 9-day fortnight roster.
- May be eligible for salary sacrificing options.
- Membership to lifestyle benefits program including corporate discounts.
- Study and assistance programs for career development.
- Learning and career development opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active Social Clubs.
Applications
If you’re a strong administrator who thrives on organisation, customer service, and process improvement, we’d love to hear from you.
Applications for this position may close at any time, don’t delay, apply with your cover letter and resume today.
